Home - About - Our Team - Laura Smith
Meet the Client Relations & Business Operations Specialist
With more than 30 years of leadership experience in brand marketing, national sales, and client management, Laura Smith brings a wealth of business insight and a client-focused mindset to her role at The Smith Investigation Agency Inc. Her distinguished career spans global brands including Revlon, Coca-Cola, Advantage Solutions, and AFS Technologies (now Telus Consumer Goods)—where she earned a reputation for delivering exceptional results and fostering trusted, long-term client relationships
Laura’s transition into the investigative and security services sector reflects her versatility and strategic acumen. Her corporate background strengthens the agency’s business development, communication strategies, and operational coordination, ensuring clients receive not only professional investigative services but also the highest standard of service experience.
Client-Centric Service Excellence: Adept at managing diverse client portfolios with an emphasis on responsiveness, reliability, and discretion—key traits in private investigation.
Strategic Communication: Skilled in aligning internal teams and external stakeholders around clear objectives, ensuring seamless service delivery and client satisfaction.
Business Development Insight: Brings a proven ability to identify growth opportunities, refine customer engagement strategies, and contribute to the agency’s expansion goals.
Leadership in Cross-Functional Collaboration: Known for fostering strong team cohesion and executing complex projects across sales, technology, and service departments.
Integrity & Professionalism: Highly regarded for her ethical approach, confidentiality, and calm demeanor under pressure—qualities that align with the investigative industry’s standards.
Laura’s corporate expertise complements our commitment to operational excellence and professional service. Her understanding of high-stakes client management, combined with her strategic and organizational strengths, enhances our agency’s capacity to serve legal, corporate, and individual clients with professionalism and discretion. Whether assisting with case logistics, client communication, or internal process development, Laura is a valuable asset to our team.
Outside of work, Laura enjoys spending time with her family at the lake during the summer months and sharing her passion for cooking. She finds fulfillment in creating meaningful connections through food and hospitality—values that mirror her warm, client-focused approach in the workplace.
