Scam of the Week: CIBC Phishing Attempt

This week’s CIBC phishing scam comes in the form of a fraudulent text message, and it’s a good reminder to be cautious when receiving unsolicited communications, especially from your bank. The text message claims to be from the Canadian Imperial Bank of Commerce (CIBC) and warns of irregular activity on your client card. Here’s how to spot this scam and avoid falling victim to it:

The Scam Text Message:

The fraudulent text includes the following message:

“SMS security alert!
We have noticed irregular activity on your CIBC client card. To prevent unauthorized transactions, your card starting with 4506 44* has been restricted.
For a quick resolution, please visit the link below to verify your identity and unblock your card.
Thanks,
CIBC
Canadian Imperial Bank of Commerce”*

It’s then followed by an image featuring the CIBC logo (and a different Interac logo), trying to add legitimacy to the message.

The text comes from the phone number 1-819-316-7630.

Why This Is a CIBC Phishing Scam

1. CIBC Doesn’t Send Texts Like This: First off, CIBC does not send text messages like this. Legitimate communications from your bank will come through official channels, and they will never ask you to verify your identity via a text link.
2. The Image Is a Red Flag in This CIBC Phishing Scam: The message includes an image with the CIBC logo and other logos (like Interac and CDIC) that seem out of place. CIBC, like most banks, doesn’t send images in their emails or text messages. This is a major sign that this is not a legitimate communication.
3. Suspicious Link in the CIBC Phishing Scam: The text contains a link (https://is.gd/redirectcibclogin) that redirects to an unfamiliar website. If you check, you’ll see this is not a CIBC website—it’s a fake link designed to steal your personal information. Do not click on it.
4. Card Information Is Generic in This CIBC Phishing Scam: The text mentions a card starting with “4506 44**,” but no real card number is provided. A legitimate bank will not send partial card numbers like this, especially in a text message. They also wouldn’t restrict your card without first contacting you directly.
5. No Personalization in the CIBC Phishing Scam: The text doesn’t address you by name or include any specific details about your account. A bank message would typically include personalized information or ask you to log into your secure online banking profile for verification.

What to Do If You Receive This CIBC Phishing Scam Text

• Do Not Click the Link: Never click on a link that comes from an unsolicited text or email. Even if it seems to be from a trusted organization, take a moment to verify its legitimacy.
• Verify Directly With CIBC: Instead of using the link provided in the message, contact CIBC directly through their official website or customer service number. They will never ask you to verify your identity via a text message.
• Report It: If you receive this scam, report it to CIBC, and consider notifying your mobile provider as well. The more people who report scams, the quicker they can be shut down.
• Be Skeptical of Generic Messages in CIBC Phishing Scams: If you receive a message that doesn’t look quite right, ask yourself: Does this seem like something my bank would send? If you’re unsure, don’t engage with the message—verify directly.

Final Thoughts:

Phishing scams like this one are all too common, and scammers use increasingly sophisticated tactics to steal your personal information. Always be cautious about unsolicited messages, and when in doubt, go directly to the official website of your bank to verify any claims.

Stay safe and remember: When it comes to phishing scams, it’s better to be safe than sorry. If you have been scammed give us a call or watch our YouTube channel to learn more about our investigative services.

FAQ – Frequently Asked Questions

Does CIBC Visa send text messages?

Yes, CIBC may send text messages in certain situations, such as when they detect unusual or potentially fraudulent activity on your account. These messages are sent to authenticate transactions and keep your account secure. However, it’s important to remember that they will never ask you to verify personal information, such as your card number or PIN, via text.

Will the bank send text messages?

Yes, banks, including CIBC, may send text messages to inform you of account updates, security alerts, or transaction notifications. However, they will never ask you to confirm personal details or provide sensitive information, like your password, PIN, or card number, through a text message. If you receive a message asking for such information, it’s likely a scam.

What should I do if I suspect a scam text from CIBC?

If you receive a text claiming to be from CIBC or any bank, always check for red flags:

• Do not click on any links: Scammers often include suspicious links in their messages. These links might lead you to a fake website designed to steal your information.
• Verify the source: Check that the text comes from an official number and ensure the website link redirects to the bank’s actual domain (e.g., CIBC.com).
• Look for generic language: A legitimate bank will address you by name and include specific account details, not generic or vague messages.

If in doubt, contact CIBC directly at their official number: 1-800-465-2422 for personal banking or 1-800-465-4653 for credit card inquiries.

What is the phone number for CIBC scam inquiries?

If you suspect that your personal information has been compromised or if you’ve received a suspicious message, contact CIBC’s fraud department at 1-800-465-2422 immediately. They can help you secure your account and investigate any potential scams.

What is the phone number for CIBC Visa inquiries?

For issues with your CIBC Visa card, including transactions or credit limits, contact 1-800-465-4653. Always ensure you are calling from an official source to avoid scams.

How can I protect myself from bank impersonator scams?

To protect yourself from impersonator scams, follow these guidelines:

• Hang up and call back: If you receive a suspicious call claiming to be from CIBC, disconnect immediately and call the official customer service number from their website to confirm the legitimacy.
• Never share sensitive information: Never provide personal details such as your bank account or credit card numbers, passwords, PINs, or social insurance number (SIN) to unsolicited callers or messages. Legitimate banks will never ask for this information over the phone or through text.
• Look for signs of phishing: Be cautious of unsolicited messages asking you to click on links or download attachments. Always verify the authenticity of such communications through the official channels of your bank.

Do credit card companies send text messages?

Yes, many credit card companies use text messaging as a way to keep you informed about account activity, security alerts, and transaction notifications. However, it’s crucial to always verify the source before responding to any message. Check for signs of a scam, such as unfamiliar phone numbers, suspicious links, and requests for sensitive information.