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Terms & Conditions

The Term of this Agreement (the “Terms and Conditions”) will begin on the date of this agreement and will remain in full force and effect until the completion of the services, which will be deemed, completed by The Smith Investigation Agency’s owner(s), manager(s) or staff. The Term of this Agreement may be extended by mutual written agreement of the parties.

The Client (you or your organization) at this moment agrees to engage in investigative services with The Smith Investigation Agency private investigators to provide The Client with services consisting of:

Private Investigative Services – All or marked may apply, however not limited to;

  • Investigative Services – General
  • Locates, Skip Tracing
  • Background Checks
  • Inquiries
  • Interviews
  • Litigation Support
  • Surveillance
  • Training
  • Social Media Monitoring
  • Asset Searching
  • Proof of Residence
  • Place of Employment
  • Spot Check(s)
  • Property Search(es)
  • Location Verification
  • Training
  • TSCM (Technical Surveillance Counter Measures)

The Smith Investigation Agency hereby agrees to provide such services to The Client. The services will also include any other tasks, which the parties may agree on.

Further terms of this agreement and specifically outlined:

 

Surveillance

Surveillance services rendered by The Smith Investigation Agency, The Client will provide compensation to The Smith Investigation Agency at a rate of $100.00 – $250.00 per hour (varies by service and location, unless otherwise agreed upon), $0.80 to $1.00 per kilometre (unless otherwise agreed upon and as stated in writing), $200.00 Administration Fee (includes preliminary searches, administration and reporting), Multimedia Fee which is a separate charge of $100.00 for video 10 minutes or less in length, with anything above 10 minutes charged at $100.00 per additional 10 minutes for the additional editing time. There is also a daily hourly minimum of 6-hours for most locations however some rural locations do have an 8-hour daily minimum which is consecutive hours unless otherwise agreed upon.

 

Spot Check(s)

Spot checks are charged the rate of surveillance $100.00 – $250.00 per hour (rate varies by case or location), $0.80 cents to $1.00 per kilometre, Administration Fee and a 3-hour daily minimum. Spot checks only apply to files for legal, insurance and business purposes, and do not take the place of surveillance. If an investigator is completing a spot check and the subject leaves, and you wish for surveillance to commence, the fees become the surveillance rate of $100.00 – $250.00 per hour, $0.80 cents to $1.00 per kilometre, Administration Fee and the 6-hour daily minimum (consecutive hours).

 

Travel Time

Travel time will always begin from our office. We conveniently have offices throughout Canada in Alberta, Saskatchewan, Manitoba, Ontario and Nova Scotia. Our team also bills from the closest office to the file location, keeping client’s budget in mind. The travel time from our office to the subject’s residence or place of work, if no activity, is based on Google Maps or necessary routes. In addition, travel time varies while tailing subjects. If the subject travels a far distance on surveillance, the travel time and kilometre will be billed while on the file, and then again upon returning to the office or the file location.

With locations throughout multiple provinces, we will always do our best to schedule an investigator to The Client’s case who is in close proximity to the subject’s residence, workplace, and/or starting destination. In a unique scenario, if an investigator cannot start from a local area, kilometres will be charged from the investigator’s residence or our office, whichever location is closest. The Client will be notified if our investigators are travelling from a further location than assumed, at which time kilometre rates or a flat rate will be discussed. This strictly applies to cases with a significant amount of travel.

 

Compensation – Retainer

The Smith Investigation Agency requires a positive retainer and therefore intakes a minimum of $1,000.00 for surveillance services, and depending on the number of days, hours, kilometres and the administration fee, plus taxes, the retainer request may vary. For continued services beyond the retainer, we require a positive retainer unless otherwise stated, on a case per case basis at the discretion of The Smith Investigation Agency. The general expenses on a file include, however, are not limited to, surveillance hourly fees, the administration fee(s), the multimedia fee(s), kilometre fees, travel time, parking, accommodation, rental vehicle(s); if required, additional investigators; if required, taxes, and incidental and unforeseeable out of pockets expenses. All credit card payments are in agreement with our terms discussed upon receipt of the assignment, and furthermore as outlined in our Terms and Conditions for payment in full of all services for the release of our reporting along with any evidence obtained.

 

Late Fee(s)

In the event that The Client (you or your organization) does not comply with the rates, amounts or payment dates provided in this agreement, a late payment penalty will be charged as follows: If the invoice is not paid within the timeframe stated on the invoice or in agreements, The Client (you or your organization) agrees to pay a late fee of $150.00 per day, per case basis, along with reimbursements of court fees, legal fees and/or collection fees. The Client will be given notice of this fee before the fee is applied. If payment is not collected, we will begin the collections process promptly. Should we require additional information to provide to our collections team, we have the right to add additional surveillance or research services to obtain The Clients information needed.  Our team will always exhaust all efforts for communication to avoid said additional negligent fees.

 

Traffic Laws

Should the subject become suspicious of their surroundings during surveillance, driving recklessly etc., we hold the right to utilize secondary or more investigators; if two are already working the case, for the purpose of continuity and file success. This is an additional fee of $50.00 – $150.00 per hour per investigator, as well as $0.80 cents to $1.00 per kilometre fee per investigator (rate varies by province). This fee will be charged more than the agreed price if this route is deemed necessary. In most cases the agency will contact you immediately, however in rare scenarios when the client cannot be contacted or reached, we will make the decision best suited for the success of the case.

 

Assignment Forms

The Client is required to complete our assignment form in order for us to take in case details and instructions. All information relevant to the case must be given in this form when submitted. Any information shared over the phone or in separate emails may be overlooked and therefore we are not responsible for the lack of, limited or missing information in the form. Should additional information need to be added to the case details, we recommend for The Client to fill in a new assignment form, including their file number and explanation, and obtain confirm receipt of the said form by our in-house team.

 

Additional Investigators

Should the subject become suspicious of their surroundings during surveillance, driving recklessly etc., we hold the right to utilize secondary or more investigators; if two are already working the case, for the purpose of continuity and case success. This is an additional fee of $50.00 – $150.00 per hour per investigator, as well as a $0.80 cents to $1.00 per kilometre fee per investigator. This fee will be charged more than the agreed price if this route is deemed necessary. In most cases the agency will contact you immediately, however in rare scenarios when the client cannot be contacted or reached, we will make the decision best suited for the success of the case.

 

Omission of Information

Should a client withhold or purposefully omit and/or give false information, The Smith Investigation Agency has the right to charge for research services to obtain the proper and legal information required for the case. In the scenario of a locate and/or research case, it is important for the client to provide any and all information he or she has pertaining to the subject(s) to avoid our investigators presenting the same information as new development. In the example of our agency providing an outdated address, which onto The Client was known as a last known address, if said information was not presented initially in the assignment form and/or during email communication, we as an agency are not responsible for knowing these facts, and therefore additional search charges could be applied to further our efforts in the case.

 

Restraining Order, Stalking & Peace Bond

Should The Client have a no-contact order, peace bond, stalking charge or restraining order, you are required to notify The Smith Investigation Agency before the commencement of services. We do not complete cases or research for individuals who are not in compliance with the law or terms of their restrictions.

 

Budget

Though a client may supply a specific budget, there are some cases where investigators must exceed the original budget. Depending on activity level and location for travel, added time my apply.  We strive to work within a client’s budget, however, there are no guarantees due to the uniqueness of the sale of this service. A case may go beyond the original budget due to travel time, surveillance hours, expenses, kilometres etc. Should this happen, The Client will be informed where possible and can then choose whether or not to proceed with additional services beyond the original budget.

 

File Interruptions

While on surveillance, if The Client (you or your organization) attends the location where our investigators are working and conduct illegal, inappropriate or dangerous behaviour, we have the right to discontinue services and no refunds on services will be issued.

 

Refunds

A guaranteed outcome for surveillance services is not achievable due to the uniqueness of the services we provide. However, detailed reporting and video evidence of the investigator’s findings can be made available. There are no refunds, exchanges or guarantees on investigative services, including but not limited to, surveillance. The Smith Investigation Agency will exhaust all efforts to complete a case appropriately and within the law, however, if a case has an outcome other than The Client’s expectation, we are not required to refund or exchange any money paid for the services rendered. Lack of patience based on our average turnaround times and should the case require additional time, will not and does not, warrant a refund.

Covid-19 Discloser: Existing cases will not be refunded due to the unfortunate event of Coronavirus/Global Pandemic. Any files that are disrupted due to Covid-19 will be rescheduled if needed. If a surveillance case is cancelled due to Covid-19, a $400.00 per scheduled day cancellation fee will apply.

 

Illegal or Inappropriate Activity

The Smith Investigation Agency completes a large variety of investigative services. We will at no point document illegal or inappropriate activity. Should we see activity that is illegal or inappropriate, we not only have the right to discontinue the case, we can also call appropriate authorities to report the incident and/or any incident documented or visualized.

 

Loss of Visual Contact During Surveillance Investigation/Different Target

During surveillance our investigator’s work within the law while tailing/pursuing a subject. The client understands that if visual contact were lost due to traffic conditions and/or aggressive driving etc., billing continues to be calculated during our efforts to relocate the subject. Billing at that time will be charged until the end of the minimum daily requirement and/or if beyond those workday hours until instructed by The Client. On your billable hours (after daily minimum), The Client will be notified and can decide on instructions moving forward. Should we not be able to get a hold of you, the investigator will use their best judgement. Often protocol would be an immediate canvas of the area, attend previously frequented locations and lastly, return to address and/or workplace depending on case particulars. Additionally, our investigators while on surveillance will document the parties believed to be the subject. If for any reason the wrong subject is documented due to lack of information, physical identification not supplied or similar appearance observed, surveillance hours still remain billable as the service of surveillance has still been performed. We will always do our best to ensure the correct target while surveilling.

 

Accommodation, Per Diem and Travel Expenses

Should the investigator(s) case require an accommodation, rental vehicle, flights or any unforeseen additional expenses, the price of the travel expenses will incur the addition of a 25% administration fee. While out of town there is a daily per diem allowance in the amount of $100.00, along with any other expenses incurred. These prices/fees will be discussed prior to the commencement of services and our investigators will always try to find the best deals on any expenses to keep the client’s budget in mind.

Rental Vehicle(s)

Should a case require the investigator(s) to rent vehicles for the purpose of continuity, discretion and confidentially, the client will be notified, and the price of the rental vehicle, insurance, damage, etc. will be billed as per the billing from the rental company with the addition of a 25% administration fee.

 

Rentals

As each case varies with the location also varying, we exercise the right to rent a vehicle if need be for the success of the file. In the example of the subject at a cottage, camp or residence on a lake, a boat would increase exposure to the subject’s above-mentioned property and increase file success. The same could apply as an advantage with the rental of a snowmobile, bicycle etc. Rentals will be discussed prior to commencing the case or during, if need be. Should the use of an ATV, boat, motorcycle or snowmobile be required, the investigator may use our company vehicles for the daily fee starting at $500.00 per machine when available.

 

Payment Options

The Smith Investigation Agency accepts payments from the following: Cheque (once cleared or from existing clients only), Credit Card, PayPal, Interact Email Transfer, and Cash (only in specific situations). Processing fees apply to all Credit Card and PayPal purchases. The fees are 5% of the total invoice. If a client purchases services and then cancels without using the service, the administration charge and the 5% processing fee will still be charged.

 

Invoice, Report and Video

Our team will send you an invoice for services rendered within 20 business days upon completion of services. Once services have been completed and when no outstanding balances are owed, is when video evidence and the final report are issued to The Client (you or your organization). The remaining balances, if any, will be charged onto the credit card we received upon receipt of the assignment in the agreement of paying for service overages to aid in late fee charges onto The Client (you or your organization).

Note, we hold the right to keep and not distribute video evidence or the final report, to all clients who have an outstanding balance. Video evidence and the final report can take approximately 20 business days to complete. Technical areas surrounding video; data loss can happen, though extremely rare, if for any reason, the video on your file is corrupt and or lost, we will not charge the multimedia fee. The fee of surveillance will however remain, as the service of surveillance was still conducted. Should video evidence not be available, we will supply a letter of authenticity to aid in testifying the observations described in the reporting from the investigator.

 

Rush Fee (s)

Should you require immediate surveillance, a rush fee may apply to your file in order to complete it within the given timeframe. The fee will vary based on the type of file, amount of investigators and distance travelled etc. A rush fee is applied when surveillance is requested with less than 24-hour notice. The rush fee is a minimum of $300.00 and can be up to $1,200.00 and increases from there depending on the amount of time needed and the location of services needed.

 

If you require video evidence immediately upon file closure our team can prepare this for you (where available) for an additional fee of $300.00 on top of the multimedia fee. If you require the report immediately upon file closure our team can prepare this for you (where available) for an additional fee of $300.00 on top of the administration fee.

 

Cancellation

Should surveillance be cancelled on a last-minute basis, especially in the case of frequent cancellations; not just once, a cancellation fee in the amount of $300.00 in Alberta, Manitoba, Ontario and Nova Scotia will apply per instance, and in Saskatchewan, the fee per instance is $500.00. Cancellations must be given during business hours Monday to Friday between the operating hours (normally 8 a.m. to 5 p.m.) and confirmed by a member of our team. The administration fee will also apply in addition to the cancellation fee as it covers the file preparation time that was already invested.

Covid-19 Disclaimer: Although we understand the precautions behind Covid-19, all cases accepted to be worked including surveillance, locate/skip-tracing, background checks, asset searches, T.S.C.M. services, witness statements, investigator and security training, and any other investigative service not mentioned in this list, will not be refunded due to the pandemic.

 

Protection of Sources

The Smith Investigation Agency has formal agreements in place that limit the use and disclosure of our third-party information databases. Our agency holds the right to maintain the anonymity of sourced information.

 

Multimedia (Video Evidence)

Our investigators will obtain video footage while on surveillance as per the need of the case. If the case is insurance-related, all documentation that is relevant to the injury or limitation will be documented. With other cases such as child custody, domestic, infidelity etc., documentation of the subject completing an unlawful act, infidelity or other activity will be documented. In rare cases, video cards, cameras or editing software can glitch and cause errors to video. For example, loss of video or altered date and time stamp. As these errors are beyond our control, we are not held liable for any video not produced due to technical errors.

 

Defamation & Breach of Contract

The Smith Investigation Agency warns against the communication of a false statement(s) that harm our agency’s reputation. What you say online will be used against you. In the event of defamation in an online review, however not limited to; or on any other platform, we hold the right to sue for damages because of false accusations that hurt our agency. Reviews welcome you to discuss your experience, however not emotions of disappointment based on report findings, especially in the scenario of a locate, background search and or surveillance services. A false statement of fact that hurts The Smith Investigation will not be protected by the right to free speech.

The Smith Investigation Agency warns against a breach of the contract agreed to in our Terms and Conditions once an online assignment form has been received by our team. In order to prevent disparagement of our agency, The Smith Investigation Agency holds the right to fine in the amount of $5,000.00 for disparaging comments and reviews. Courts can find the reviewer or previous client guilty of defaming our agency if they post incorrect accusations.

 

Technical Surveillance Counter Measures (T.S.C.M.):

In agreement with the service outlined of T.S.C.M. services; The Client is paying for our technician(s) to attend the location to conduct a thorough “bug” sweep. If for any reason said client does not attend booked scheduled appointment, fails to be present or an issue arises without 12-hour notice during business hours, The Client hereby will be responsible for full-service charges. As T.S.C.M. services are unique and of demand due to the scarcity of agencies being specialized and available to fulfill and perform such specialized service, the technician’s time, travel and equipment carry must be compensated for. Our time is valuable and will not be renegotiated once these terms of service have been accepted.

 

Research

For any research services rendered by The Smith Investigation Agency, the client will provide compensation for such services. This is billed according to our time; administration and efforts, along with any paid resources and databases. A discussion of our rate and efforts will be discussed prior to advancing. Research-based services are non-refundable regardless of the outcome of the said result.

 

Compensation

All research services are a flat rate and require full payment upfront. The fee for research services varies from $100.00 to $2,500.00 and up, depending on the case. The price will be outlined to the client prior to commencing the research services. Prices issued and outlined above are before tax.

 

Assignment Forms

The Client is required to complete our assignment form in order for The Smith Investigation Agency to take on their case. All information relevant to the case should be given in this form when submitted. Any information shared over the phone or in separate emails may be overlooked and therefore we are not responsible for the lack of information in the form and any add-ons day of or on later dates. Should information be lacking in an initial assignment form and The Client would like to add on, we recommend resubmitting the assignment form, at which time the inclusion of your existing file number, an explanation and a response from our in-house team of confirmation of receipt is necessary. Clients are expected to be truthful when submitting information through our online assignment form.

 

Guarantee

Our research team will exhaust all efforts in order to complete the research request, however, guaranteed results are not offered due to the nature of the services. The Smith Investigation Agency is not responsible for the disappointment of found information; information of such that The Client may have already previously found. Due to the uniqueness of services provided, we are unable to offer guarantees at any time.

 

Document Retrieval

While The Smith Investigation Agency has access to its own sources and agreements in place with information databases, we sometimes need to work outside of these parameters to seek documentation from a third party office, at which time our team is not and will not, be responsible for any delays in said document or archived document retrieval. Delays in document retrieval will not warrant refunds.

 

Refund or Exchange

A guaranteed outcome for the purchase of a research service is not unobtainable, however detailed reporting of the private investigator’s findings can be made available. There will be no refunds, exchanges or guarantees on investigative services, including but not limited to, research. The Smith Investigation Agency will exhaust all efforts to complete a case appropriately and within the law. If The Client’s case has an outcome other than their expectation, there will be no refund or exchange for any money paid for the services rendered. Lack of patience based on our average turnaround times and should the case require additional time, will not and does not, warrant a refund.

Covid-19 Disclaimer: Existing cases will not be refunded due to the unfortunate event of Coronavirus/pandemic.

 

Protection of Sources

The Smith Investigation Agency has formal agreements in place that limit the use and disclosure of our third-party information databases. Our agency holds the right to maintain the anonymity of sourced information. Requests for sourced information will not be supplied pursuant to our terms agreed herein prior to advancing with The Client’s assignment; supplying us with your case.

 

Illegal or Inappropriate Activity

The Smith Investigation Agency completes a large variety of investigative services. We will at no point document illegal or inappropriate activity. If we see activity that is illegal or inappropriate, we have the right to discontinue services and call appropriate authorities to report such incident(s) that have been documented or visualized. The same would apply if The Client were to intervene during our investigation and began to misconduct oneself.

 

Turnaround Time

Though approximate dates for completion of investigative research are provided, we cannot guarantee that results will be given within that period due to the nature of the service(s). Should extended time be required, The Client will be informed. Lack of patience based on our average turnaround times and should the case require additional time, will not and does not, warrant a refund.

Covid-19 Disclaimer: Existing cases will not be refunded due to the unfortunate event of Coronavirus/pandemic. We do request your patience as Covid-19 could cause a lag in the return of our reporting as staff and their family members are making arrangements to deal with school, other business shutdowns, curfews and stay-at-home orders.

 

Confidentiality and Discretion

Our team will utilize the utmost confidentiality and discretion while completing research services. The Smith Investigation Agency will not make mention of The Client’s direct request of said information unless discussed and otherwise consented.

 

Suspicious Behaviour

Should we complete a research service for you (The Client or organization), and you are deemed unsafe for the subject, or we find out a peace bond, no-contact order, restraining order or similar, is in place, we will discontinue the search without refund, not supply a report and will contact authorities if necessary.

 

Privacy Act

Our team works within the laws surrounding the privacy act. We will not and do not access or hack private accounts. The Smith Investigation Agency will not take on any unlawful or unethical cases and will explain prior to The Client retaining our services, actions that can and cannot be completed to offer fulfillment of their case request.

 

Spot Check(s)

Spot checks will be charged the rate of surveillance $100.00 – $250.00 per hour (rate varies by case or location), $0.80 cents to $1.00 per kilometre, Administration Fee and a 3-hour daily minimum. Spot checks only apply to files for legal, insurance and business purposes, and do not take the place of surveillance. If we are requested to conduct a spot check and the subject departs, at which time The Client chooses to proceed with surveillance, rates become the surveillance rate of $100.00 – $250.00 per hour, $0.80 cents to $1.00 per kilometre, Administration Fee and a 6-hour daily minimum (consecutive hours).

 

Late Fee

In the event that The Client does not comply with the rates, amounts or payment dates provided in this agreement, a late payment penalty will be charged as follows: Should the invoice not be paid within the timeframe stated on the invoice or in agreements, The Client agrees to pay a late fee of $150.00 per day, per case basis, along with reimbursements of court fees, legal fees and/or collection fees. The Client will be given notice of this fee before the fee is applied, however only once communication has been made with our team.

Unpaid invoices will be sent to collections. Should we need additional client information to begin the collection process with our team, The Smith Investigation Agency has the right to add additional fees: surveillance or research services, to obtain the information needed due to one’s delinquency. All efforts for communication will be exhausted in an effort to avoid said additional charges.

 

Additional Research Time

Should additional research be required or added by The Client, the additional services will be billed accordingly. In the event research is needed for the success of an ongoing case, The Smith Investigation Agency will make the executive decision that is best for the case’s success. Locate cases that apply for a re-run in searches based on an outdated address result, will be placed on an agreed 90-day hold, at which time they will be revisited in hopes of obtaining new information. Additional pricing may apply. Cases as such will only be held for a 6-year term before being considered a new locate case, and therefore the standard locate fee will apply again to continue search re-runs.

 

Omission of Information

Should a client withhold, purposefully omit and/or give false information, The Smith Investigation Agency has the right to charge for research services to obtain the proper and legal information required for the file or case. Withholding, purposefully omitting and/or giving false information will automatically void a case refund.

 

Restraining Order, Stalking and Peace Bond

If you, your organization, affiliations or family members have a no-contact order, peace bond, stalking charge or restraining order, you are required to notify The Smith Investigation Agency before the commencement of services. The Smith Investigation Agency, will not complete cases or perform research for individuals who are not in compliance with the law or terms of their restrictions. Should The Client withheld information, we have the right to not provide the content of the reporting, at which time refunds will not be granted.

 

Information Use

Should The Client abuse the information given to them, The Smith Investigation Agency will not be held liable for any damages and/or injuries as a result.

 

Payment Options

The Smith Investigation Agency accepts payments from the following: Cheque (once cleared or from existing clients only), Credit Card, PayPal, Interact Email Transfer, and Cash (only in specific situations). Processing fees will apply to Credit Card and PayPal purchases. The fee is 5% of the total invoice. If the client pays for a service and decides to cancel before the service has commenced, an administration charge along with the processing fee will still apply, and at that time will not warrant a refund for these fees.

 

Rush Fee

Should you require immediate service, a rush fee may apply to the case in order to complete the provided timeframe. The fee will be dependent on the service and the due date.

 

Cancellation

Should surveillance be cancelled on a last-minute basis, especially in the case of frequent cancellations during the case; more than once, a cancellation fee will take place in the amount of $400.00 per instance.

Covid-19 Disclaimer: Although we understand the precautions behind Coronavirus, all cases accepted to be worked including surveillance, locate, skip tracing, background checks, asset searches, T.S.C.M. services, witness statements, investigator and security training, and any other investigative services not mentioned, will not be refunded due to the pandemic.

 

Court Appearances

Any court appearances, testimony, expert witness or deposition, is subject to a base fee rate of $150.00 per hour (6-hour minimum), along with any out-of-pocket expenses, kilometre rate ($1.00 per kilometre per investigator or staff member). Court appearance fees apply to the present and future attendances, which would be beyond the service and investigative dates already previously paid for.

 

No Guarantee of Investigative Research

Though we have a very high success rate with investigative cases, there are somewhere new information is not attainable or only old addresses surface. In situations like this, we will place the case on hold and continue the search after a 30-120 day window to determine if a new address surfaces.

Limitations Disclaimer: The Smith Investigation Agency will never promise the following searches or access to in the example of: Government Databases such as “CRA, Disability”, etc. Private Investigators do not legally have access to this information and therefore, The Client agrees for our team to operate within the law when obtaining information.

 

Defamation & Breach of Contract

The Smith Investigation Agency warns against the communication of a false statement that harms our agency’s reputation. We remind that anything The Client says online will be documented and used against said person or organization. In the event of defamation in an online review, however not limited to; or on any other platform, The Smith Investigation Agency holds the right to sue for damages because of false accusations that have hurt our agency. Reviews may discuss your experience, however not emotions based on report findings which are out of our control due to the uniqueness of the service we provide. A false statement that hurts The Smith Investigation will not be protected by the right to free speech.

The Smith Investigation Agency warns against a breach of the contract agreed to in our Terms and Conditions once our online assignment form has been received by our team. In order to prevent disparagement of our agency, The Smith Investigation Agency holds the right to fine in the amount of $5,000.00 for disparaging comments. Courts will find a reviewer guilty of defaming a business if they post incorrect accusations.

 

Harassment

Under no circumstances will The Client harass our staff, team members or investigators. If during communication with our team, you or your organization become angered, upset and violent, we reserve the right to discontinue communications. Should harassment persist, we will contact our legal team and or the authorities and proceed with legal or criminal action if needed.

 

Client Communication Beyond Free Consultation

The Smith Investigation offers a free 15-minute consultation per case. In the event of a prospecting client or The Client; once engaged in service(s), calls repeatedly and/or beyond the initial consultation; engaging with our team in long unnecessary conversations, an Administration Fee will be charged per phone call with an hourly rate of $150.00 per hour.

 

COVID-19 ALERT

Our agency is taking all precautions to keep our team and clients safe, therefore office visits will not be permitted. We thank you for your understanding and care during this difficult time.

Existing cases will not be refunded due to the unfortunate event of Covid-19. Your patience is required as Covid-19 could cause a lag in the return of our reporting, while staff and their family members are making arrangements to deal with childcare, school, other business shutdowns and curfews. We here at The Smith Investigation Agency are doing our very best to make sure business continues to run smoothly, which has been successful thus far. As we cannot anticipate what is to come, our promise to all clients is that we will keep up to date with government recommendations to ensure safety and will provide status updates of any changes to The Client(s), should any changes occur to our current policies and procedures. Any files that are disrupted due to Covid-19 will be rescheduled if needed. If a surveillance case is cancelled due to Covid-19, a $400.00 per day cancellation fee will apply per day cancelled.

 

Final Disclosure

The Smith Investigation Agency holds the right to update its Terms and Conditions without notice to evolve with the growth and development of our agency’s business. It is imperative for The Smith Investigation Agency to renew its Terms and Conditions regularly and in a timely manner to ensure it reflects current operational feasibility, business arrangements with its clients, and legislative and regulatory standards in place for investigative capabilities. The Smith Investigation Agency provides in-depth coverage of its services and our capabilities to manage expectations for both the client and our agency. The Smith Investigation Agency stands to remain compliant with law and regulation. It also offers protection against contractual risk and sets expectations between our agency and its clients thereby creating certainty. Such certainty secures a valuable working relationship with The Client(s) ensuring repeat business.